Soapy Scentsations

Terms and Conditions

Last updated: 14/06/2025

Welcome to Soapy Scentsations! These Terms and Conditions (“Terms”) apply to your use of our website, soapyscentsations.co.uk, and the products and services we offer. By accessing or using our website, you agree to be bound by these Terms.

1. About Us

Soapy Scentsations is a UK-based small business offering handcrafted bath and beauty products made in small batches using natural ingredients. Our registered domain is soapyscentsations.co.uk.

If you have any questions, please contact us at:
📧 Email: info@soapyscentsations.co.uk

2. Use of Our Website

By using our website, you agree to:

Use the website for lawful purposes only.
Not copy, distribute, or misuse any content or images.
Not attempt to harm or disrupt our website or services.

We reserve the right to suspend or terminate your access if you violate these terms.

3. Product Information

We take care to display product descriptions, images, and prices accurately. However:

Products are handmade, so variations in colour, shape, and scent may occur.
All descriptions are for informational purposes only and are not intended to diagnose, treat, or cure any medical condition.

4. Orders and Payment

All prices are listed in GBP (£).
Payments are processed securely via PayPal / Square.
We reserve the right to cancel or refuse any order at our discretion.

5. Shipping and Delivery

Orders are usually dispatched within 3-5 working days.
Delivery times may vary depending on location and external factors.
Customers are responsible for providing accurate shipping information.

More details can be found on our Shipping Policy.

6. Returns and Refunds

If you're not satisfied with your order:

Contact us within 7 days of receiving your item.
For hygiene reasons, used or opened products cannot be returned unless faulty.
Refunds will be issued to the original payment method upon approval.

Please refer to our Returns Policy for more information.

7. Intellectual Property

All content, including logos, text, images, and product designs, are the property of Soapy Scentsations. You may not reproduce, copy, or exploit any content without written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages related to your use of our website or products, including allergic reactions or misuse of products.

Please read ingredient lists carefully and perform patch tests as appropriate.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your data.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are made constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for shopping with Soapy Scentsations!
We appreciate your support of small, sustainable businesses.

Return and Refund Policy

Last updated: 14/06/2025

We want you to love your Soapy Scentsations purchase! However, if you’re not completely satisfied, please read our returns and refunds policy below.

1. Change of Mind

We accept returns for unused, unopened products within 7 days of delivery, provided the following conditions are met:

Items must be in their original, unused, and sealed condition
You must notify us within 7 days of receiving your order
Items must be returned within 7 days of notifying us

To request a return, please email us at:
📧 info@soapyscentsations.co.uk

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

Opened or used items
Items returned outside the 7-day period
Custom or made-to-order products
Sale or discounted items (unless faulty)

This policy is in line with UK hygiene regulations and consumer protection standards.

3. Damaged or Faulty Items

If your item arrives damaged or is faulty, we’ll happily replace it or issue a refund. Please contact us within 7 days of delivery with:

Your order number
A clear photo of the issue
A description of the fault or damage

We will offer a replacement, refund, or store credit, depending on your preference and stock availability.

4. Refunds

Once your return is received and approved:

A refund will be issued to your original payment method
Refunds may take 5–10 working days to appear, depending on your bank or card provider
We’ll notify you once your refund has been processed

5. Return Shipping Costs

If you are returning an item due to a change of mind, you are responsible for return postage
If the item is faulty or incorrect, we will cover return postage costs

We recommend using a tracked service for returns, as we are not responsible for items lost in transit.

6. Contact Us

For all return or refund inquiries, please get in touch:

📧 Email: info@soapyscentsations.co.uk

Thank you for supporting Soapy Scentsations!
We’re a small business and appreciate your understanding and support as we continue to deliver high-quality, handmade products.

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